When we arrived at Jarvis Ford we realised that we had forgotten to book a courtesy vehicle. Because we traveled down from the country, Cathy spoke to the technicians and had the Ranger started earlier so we did not have to wait around too long.

Cathy was very polite and kept us informed when the vehicle was completed and ready for pick up.

Car ready on time as promised. Friendly Service Team.

All the the above applies. Car cleaned and washed. Finished on time. Done right the 1st time. Value for money.

The gentleman that looked after me was very customer service focused. He definitely enjoys his role. A great experience from start to picking up my car at the end of the day.

My 10 rating today relates specifically to a warranty issue which Jarvis have agreed to fix. My car is only 3.5 years old having done 62K. Service staff identified a costly safety issue with the front ball joints. Jarvis have agreed to cover the parts under extended warranty which is a level of service synonymous with Jarvis.

No pressure experience from Greg and Tim.

Again, Tim from Hillcrest Service Dept was very helpful.

There wasn't one main reason - it was a combination of most of the options. Friendly staff, great communication (before the service and during), clean car.

Coming from Port Hughes for every service on my vehicle I am confident and assured that I receive quality workmanship and professional attention at all times. Thank you and well done Jarvis.

I have had cars for 60 years, and to Jarvis I say, "Your just too good to be true". Because pre-service communication from Jarvis is excellent; service times were spot on; the counter staff courteous; the car purchase deal was more than competitive with all the extras.; the servicing costs to me are very very Low; on pick up I noticed the car had been vacuumed and washed; and, what more can I say but Many Thanks.

Complete confidence in Jarvis Ford.

Best car wash I've had - please pass on my thanks to whoever did it :)